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Honesty note: we have not run our own hands-on test of Freshsales yet. Everything on this page is source-based research: the vendor's pricing, plan and help pages, each linked with the date we read it. Ease of use and support quality are not scored until we test.
Freshsales in short
Freshsales's core plan for a small team is Growth at $9 per user per month with annual billing ($11 billed monthly). For a team of 5, that is $540 in the first year. There is no free plan, but a 21-day trial without a credit card.
Choose it if
- Small sales teams that want built-in phone, email and Kanban pipelines at the lowest per-seat annual price in this group ($9 Growth)
- Teams that need territory management, sequences and multiple pipelines at $39/user/mo annual (Pro)
- Teams that will use Enterprise-only custom modules (up to 10) and sandbox at $59/user/mo annual
Skip it if
- HIPAA-regulated teams: Freshsales is excluded from the Freshworks BAA
- Anyone who requires a confirmed permanent free plan: it is not on the current pricing page
- Teams that need sales sequences, multiple pipelines or territories without paying for Pro
How much does Freshsales cost?
Prices in USD as published on Freshsales's pricing page, read Oct 3, 2026. Pricing model: Per user.
| Plan | Billed monthly | Billed annually | Unit | What it adds |
|---|---|---|---|---|
| Growthcore plan | $11 | $9 | per user / month | Kanban view, lifecycle stages, built-in chat/email/phone, email templates, custom fields, basic workflows, Slack collaboration, product catalog, curated reports, 1 CPQ license, mobile app, 24x5 support. Email caps/user/day: 200 individual, 250 bulk. Annual $9 read on official page; monthly $11 from secondary source (official page showed EUR 11).[1] |
| Pro | $47 | $39 | per user / month | Growth plus: Freddy AI contact scoring, deal insights, AI sales emails, custom sales activities, advanced custom fields, auto-assignment rules, territory management, sales sequences, multiple sales pipelines, account hierarchy, advanced workflows, custom reports, bring-your-own carrier. Email caps/user/day: 500 individual, 1,000 bulk. Monthly $47 from secondary source (official page showed EUR 47).[1] |
| Enterprise | $71 | $59 | per user / month | Pro plus: forecasting insights (Freddy AI), field-level permissions, custom modules (up to 10), workflows for custom modules, sandbox, audit logs. Email caps/user/day: 1,000 individual, 5,000 bulk. Monthly $71 from secondary source (official page showed EUR 71).[1] |
Monthly cost on Growth by team size
| Users | Billed annually | Billed monthly |
|---|---|---|
| 1 | $9 | $11 |
| 5 | $45 | $55 |
| 10 | $90 | $110 |
| 25 | $225 | $275 |
Per month, before tax. "—" means the vendor does not publish the price for that team size.
What each Freshsales plan includes
What the core plan (Growth) includes, and what costs more. Levels come from the vendor's plan comparison.
| Capability | Availability | Details from vendor sources |
|---|---|---|
| Sales pipeline / deals | ✓ all plans | yes - Kanban view for contacts, accounts, deals from Growth; multiple sales pipelines from Pro |
| Email sync & tracking | ✓ all plans | built-in email from Growth; Gmail and Outlook mail/contacts productivity integrations documented for Free plan; email tracking details not verified |
| Workflow automation | ✓ all plans | basic workflows (Growth); advanced workflows, auto-assignment rules and sales sequences (Pro); workflows for custom modules (Enterprise) |
| Email marketing | ✓ all plans | bulk email within the CRM: 250/user/day (Growth), 1,000 (Pro), 5,000 (Enterprise); no separate marketing automation included (Freshmarketer is a separate product) |
| Built-in calling | ✓ all plans | built-in chat, email & phone listed from Growth; bring-your-own carrier from Pro; per-minute/number costs not shown on pricing page |
| AI assistant / AI features | higher plans only | Freddy AI: contact scoring, deal insights, AI sales emails/text rephrasing (Pro); forecasting insights (Enterprise); Freddy AI Agent customer-facing bot add-on $49 per 100 sessions |
| Reports & dashboards | ✓ all plans | curated reports (Growth); custom reports (Pro); forecasting insights (Enterprise) |
| Custom objects | higher plans only | custom modules, up to 10, Enterprise only |
| API access | ✓ all plans | yes; rate limit per account for Contacts/Accounts/Deals: 1,000/hr (Free, Growth), 2,000/hr (Pro), 5,000/hr (Enterprise) |
| Mobile app | ✓ all plans | yes - mobile app listed from Growth |
| HIPAA BAA | not offered | n/a - Freshsales is not in the current published BAA scope · Freshworks' HIPAA article on the Freshsales support portal (last updated 2023-08-02) limits the BAA scope to Freshdesk, Freshchat, Freshcaller and Freshdesk Omnichannel and says ePHI in other products is not recommended and not covered. CONFLICT: an older article on support.freshsales.io (modified 2020-06-04) lists Freshdesk, Freshservice and Freshsales in scope; it appears superseded but is still live. Covered products require a Secured Operating Environment (role-based access, TLS, SSO/password policy). Confirm with Freshworks sales before relying on either. |
| Gmail / Outlook | — | yes - Gmail, Google Calendar/Contacts, Outlook Mail/Contacts listed as productivity apps in Freshsales support docs (modified 2024-02-16) |
Freshsales pros and cons
What holds up
- Growth at $9/user/mo (annual) already lists built-in chat, email & phone, basic workflows, mobile app and 24x5 support.[1]
- Pro adds multiple pipelines, sales sequences, territory management, Freddy AI contact scoring and deal insights ($39 annual).[1]
- Enterprise adds custom modules (up to 10), sandbox, audit logs, field-level permissions ($59 annual).[1]
- API limits published per plan (1,000 / 2,000 / 5,000 per hour).[5]
- 21-day trial, no credit card required.[2]
What to watch
- Pricing page lists no Free plan, while 2024 support articles and a 2026-06 Freshworks content page still describe one (up to 3 users).[1]
- Per-user daily email caps: Growth 200 individual / 250 bulk; Pro 500 / 1,000; Enterprise 1,000 / 5,000.[4]
- Freddy AI Agent bot costs $49 per 100 sessions after the 500 free sessions (once per account); Branded documents add-on is $19/user.[1]
- Sales sequences, multiple pipelines, territories and Freddy AI scoring/insights need Pro; custom modules need Enterprise.[1]
- Not covered by the Freshworks HIPAA BAA.[6]
- Monthly billing is about 20% more than annual (Growth $11 vs $9).[8]
How the 9.4 fact score is built
| Part | Weight | Points (0-10) |
|---|---|---|
| Cost for a small team | 30% | 10.0 |
| Feature coverage (core plan) | 30% | 9.0 |
| Pricing transparency | 20% | 10.0 |
| Risk-free start | 10% | 7.0 |
| Room to grow | 10% | 10.0 |
| Ease of use, support, reliability | — | not scored yet |
Same formula for every CRM; affiliate data cannot change it. Methodology →
The money trail
Freshworks Inc. runs an affiliate program (PartnerStack): Freshworks Affiliate (default) 20% recurring; Power Affiliate 25% at 100+ qualified leads; Champion Affiliate custom plan at 200+ qualified leads; page also mentions a CPL per qualified sign-up (T&C), 90-day cookie. We are not an approved affiliate yet, so every link on this page goes straight to the vendor and earns us nothing. Either way, the score above is computed without this information.
What we could not verify
Listed so you know where to ask the vendor directly.
- Whether a Free plan is still sold for new accounts (conflicting official sources).
- Monthly-billing USD ($11/$47/$71) comes from a secondary source (verified 2026-08-21, citing a June 2025 price list); official page was only readable in EUR for the monthly toggle (EUR 11/47/71).
- Telephony: per-minute and phone-number costs for built-in phone are not on the pricing page.
- QuickBooks integration for Freshsales not verified (marketplace listing found was for Freshdesk).
- Freddy AI add-on pricing for features other than the customer-facing AI Agent ($49/100 sessions) not shown on the page.
- Affiliate program may be extended to Freshsales through the partner/referral programs; not verified.
Sources
- Freshsales pricing & plans (USD annual read from raw HTML; monthly toggle read in EUR) · vendor source · fetched 2026-10-03
- Freshsales product page (21-day trial, no card) · vendor source · fetched 2026-10-03
- How to activate the free plan (Freshsales support, modified 2024-02-16) · vendor source · fetched 2026-10-03
- Freshsales daily email limits per plan (support, modified 2024-12-10) · vendor source · fetched 2026-10-03
- API limits for Freshworks sales and support products (support, updated 2026-08-21) · vendor source · fetched 2026-10-03
- Freshworks commitment towards HIPAA compliance (support, 2023-08-02) · vendor source · fetched 2026-10-03
- Freshworks affiliate program page · vendor source · fetched 2026-10-03
- Freshsales Pricing 2026 (SaaS CRM Review; states verified 2026-08-21, US, USD) · secondary · fetched 2026-10-03
- Freshworks (Wikipedia: HQ San Mateo, founded 2010, Nasdaq FRSH) · secondary · fetched 2026-10-03
- Freshworks Terms of Service (notice address: 2950 S. Delaware Street, San Mateo, CA) · vendor source · fetched 2026-10-03
- Free CRM software guide (Freshworks content page dated 2026-06-14) · vendor source · fetched 2026-10-03