Trust & evidence
What changed
Vendor price, plan and ownership changes we have recorded, and changes to our own data. Newest first.
| Date | Type | CRM | Change |
|---|---|---|---|
| 2026-10-03 | our data | — | Launch: fact sheets for 39 CRMs checked against vendor sources (338 cited sources). |
| 2026-10 | vendor | Salesforce Nonprofit Cloud | Nonprofit pricing page now lists four editions (Core $70, Advanced $125, Sales Max $285, Service Max $285 per user/month billed annually) with Agentforce Flex Credits, Slack and Tableau Next bundled |
| 2026-09-17 | vendor | Close | Phone number management rebuilt: personal/group number distinction removed; features previously in the Premium Number add-on are now included per number (pay rental and usage only). |
| 2026-09 | vendor | Shape | Pricing page now shows tiers Core / Complete / Enterprise with no prices; a September 2026 third-party review (pricing verified July 2026) names tiers Professional / Engage / Enterprise and quotes $119 (annual) and $149 (monthly) per user, so tier naming and prices may have changed |
| 2026-09 | vendor | Redtail CRM | Five Orion Denali AI features announced for the Growth plan (Review Prep, Workflow Builder, Smart Search, Redtail Assistant, Contact Import). |
| 2026-09 | vendor | AgencyZoom | Enhancements to reduce duplicate policy entry and improve AMS360 policy data. |
| 2026-09 | vendor | EspoCRM | EspoCRM 10.0.9 released 2026-09-29 (current download version) |
| 2026-09 | vendor | Salesforce Sales Cloud | On Sept 3, 2026 Salesforce launched Core ($195), Advanced ($395) and Max ($550) editions, replacing Enterprise, Unlimited and Agentforce 1 for Sales Cloud; each bundles Slack, Tableau Next, Premier Success Plan and Flex Credits. Existing legacy-edition customers keep current pricing; Agentforce 1 customers can move to Max at no added cost |
| 2026-09 | vendor | Pipedrive | Nova AI meeting intelligence reached general availability on 2026-09-16 and is included in all plans at no additional cost |
| 2026-08-20 | vendor | Close | Verified email required before making changes in an account. |
| 2026-08-18 | vendor | Close | Event Log launched on all plans (30-day history, Event Log API and webhooks). |
| 2026-08 | vendor | Less Annoying CRM | Contacts and Companies separated plus navigation changes (blog 2026-08-10); users & teams management update (2026-08-19); saved views (2026-08-03). |
| 2026-08 | vendor | Pipedrive | Pipedrive MCP Connector listed in Claude's official connector marketplace (announced 2026-08-18); Pipedrive MCP is included on all plans |
| 2026-07 | vendor | AgencyZoom | Custom fields, permission-level adjustments, automation tag removal. |
| 2026-07 | vendor | Less Annoying CRM | Sign in with a Microsoft account added (blog 2026-07-14). |
| 2026-07 | vendor | Attio | Per-seat prices increased: Plus $29 to $35 and Pro $69 to $79 on annual billing; monthly billing now $44 / $99. Credit system (seat + workspace credits) covers Ask Attio, AI attributes and workflows |
| 2026-07 | vendor | SuiteCRM | SuiteCRM 7.15.2 and SuiteCRM Core 8.10.2 released on 2026-07-31 |
| 2026-06 | vendor | Wealthbox | Custom Objects launched on Pro, Premier and Enterprise plans (announced June 5, 2026). |
| 2026-06 | vendor | Less Annoying CRM | Native iOS and Android mobile app launched (2026-06-15). |
| 2026-05 | vendor | Loxo | Pricing rebuilt after about mid-May 2026: Free plan and $169 Basic plan replaced by Core $149 / Professional $199 (annual) and Enterprise custom, with credit-based agentic AI |
| 2026-05 | vendor | Less Annoying CRM | Board (Kanban) view for pipelines launched (2026-05-04). |
| 2026-03 | vendor | AgencyZoom | Webex Calling integration and email activity exclusion lists. |
| 2026-02 | vendor | AgencyZoom | Automation trigger enhancements, lead source mapping, text filtering, expanded report details. |
| 2026-01 | vendor | AgencyZoom | Service Request API, additional email CC, customer segmentation added. |
| 2026 | vendor | folk | 'AI Sales Assistants' and 'Mobile' flagged as New in the site navigation; pricing page lists AI assistant credits (Research, Workflow) per plan |
| 2025-12 | vendor | AccuLynx | Verisk terminated the definitive agreement to acquire AccuLynx after the FTC had not completed review by the 2025-12-26 deadline; AccuLynx notified Verisk it believes termination is invalid |
| 2025-11 | vendor | Follow Up Boss | Privacy notice effective 2025-11-15 permits sharing of Mutual Customer Data with Zillow affiliates (Agent-Only Customer Data excluded) |
| 2025-11 | vendor | Attio | US customers now contract with Attio Inc. (Delaware) for agreements accepted on or after 2025-11-05 |
| 2025-11 | vendor | Bigin by Zoho CRM | Bigin published a clarification that its listed entry price (Express) is regular pricing, not a promotion (India page dated 2025-11-19) |
| 2025-08 | vendor | Attio | Series B of $52M led by GV; $116M raised in total; 5,000 paying customers reported |
| 2025-08 | vendor | Salesforce Sales Cloud | List prices for Enterprise and Unlimited editions rose by an average of 6% effective Aug 1, 2025; Agentforce 1 Editions from $550 and Agentforce add-ons from $125 per user per month launched; no planned price change for Foundations, Starter or Pro |
| 2025-07 | vendor | Pipedrive | Plans renamed to Lite, Growth, Premium and Ultimate (from Essential, Advanced, Professional/Power, Enterprise) |
| 2025-06 | vendor | Wealthbox | Sixth Street Growth announced a $200M majority investment in Wealthbox; CEO says funds go to product development and integrations. |
| 2025 | vendor | Close | Close introduced Chloe, its AI voice agent, and AI Agents (per Close about page). |
| 2024-11 | vendor | JobNimbus | Sumeru Equity Partners announced a $330M control investment in JobNimbus |
| 2024-10 | vendor | Keap | Acquired by Thryv Holdings for $80M cash; a news report gives Oct 31, 2024 for announcement and closing (other reports say Oct 29). Keap was formerly Infusionsoft (renamed Keap in 2019). |
| 2024-10 | vendor | Keap | Keap FAQ after the deal: existing Keap subscriptions, plans and billing unchanged for now; any Thryv products added are a separate charge; a unified partner program with Thryv is planned. |
| 2024-07 | vendor | Insightly | Unbounce announced it combined forces with Insightly (blog dated July 16, 2024); Insightly site now says 'Insightly is now an Unbounce company' |
| 2024-03 | vendor | HubSpot | New customers after March 5, 2024 are priced per seat (Core vs Sales Seats) with no additional seat minimums for Sales Hub |
| 2024-02 | vendor | Bloomerang | Warburg Pincus investment announced alongside Qgiv and InitLive acquisitions; platform now sold as the bundled 'Giving Platform' |
| 2024-01 | vendor | Redtail CRM | Redtail Suite Sync (email/calendar/contact sync) and Speak AI drafting announced; available through the Growth plan. |
| 2023-12 | vendor | Follow Up Boss | Acquisition by Zillow Group closed 2023-12-08 (announced 2023-11-01); vendor states FUB stays an independent brand and standalone product |
| 2023-11 | vendor | Lofty | Chime Technologies rebranded as Lofty, Inc. |
| 2023-06 | vendor | Redtail CRM | Pricing changed from a flat $99/month covering up to 15 users to per-user pricing starting at $45/user/month (announced May 2023, effective week of June 9, 2023). |
| 2023-06 | vendor | Little Green Light | Sales tax collected on subscriptions only for Washington State and Arizona customers |
| 2022-04 | vendor | Redtail CRM | Orion Advisor Solutions announced the acquisition of Redtail Technology (completed 2022). |
| 2021-11 | vendor | AgencyZoom | Vertafore announced the acquisition of AgencyZoom (Nov 18, 2021). |