Disclosure: We may earn a commission when you sign up through links marked as affiliate links. That never affects scores or order: rankings are computed from documented facts and cannot read affiliate data. What each vendor pays us →
Honesty note: we have not run our own hands-on test of Neon CRM yet. Everything on this page is source-based research: the vendor's pricing, plan and help pages, each linked with the date we read it. Ease of use and support quality are not scored until we test.
Neon CRM in short
Neon One does not publish prices: you will need a sales call or demo to get a quote.
Choose it if
- Nonprofits that want unlimited users and unlimited records with price tied to revenue
- Orgs that may add memberships, events and volunteer management on the same database
- Teams that want phone/chat support included at no extra cost
Skip it if
- Buyers who need an exact price before a sales conversation: revenue tiers and their prices are not published
- Organizations wanting a self-serve free trial: none listed
How much does Neon CRM cost?
Prices in USD as published on Neon CRM's pricing page, read Oct 3, 2026. Pricing model: Flat per organization, based on annual revenue; modules add 10-20% of the CRM fee.
| Plan | Billed monthly | Billed annually | Unit | What it adds |
|---|---|---|---|---|
| Neon CRM | — | — | from $99 / month per organization, final price by revenue | Unlimited users, contacts/records, forms, workflows, reports, emails; supporter profiles, grant management, campaigns & forms, peer-to-peer, recurring gifts & DAF, payment processing, email marketing, text messaging, stewardship journeys, donor portal, QuickBooks sync, open API; free live chat/email/phone support[2] |
What each Neon CRM plan includes
What the core plan includes, and what costs more. Levels come from the vendor's plan comparison.
| Capability | Availability | Details from vendor sources |
|---|---|---|
| Sales pipeline / deals | ✗ no | No sales-deal pipeline listed; donor profiles, grant management, campaigns and stewardship journeys |
| Email sync & tracking | ✓ all plans | Neon help center describes logging external emails via two Neon external email addresses (BCC) and IMAP integration (search-index excerpt; support site page returned an expired-certificate error) |
| Workflow automation | ✓ all plans | yes - automated workflows; unlimited workflows per official pricing page |
| Email marketing | ✓ all plans | yes - email marketing and text messaging included; unlimited emails |
| Built-in calling | not documented | — |
| AI assistant / AI features | ✗ no | No in-product AI feature listed on the pricing page; Neon One publishes an 'AI Xchange' resource hub with free AI tools and guidance |
| Reports & dashboards | ✓ all plans | yes - reporting & dashboards, unlimited reports |
| Custom objects | not documented | — |
| API access | ✓ all plans | yes - 'As a CRM customer, you have full access to our open API' (pricing page) |
| Mobile app | not documented | — |
| HIPAA BAA | available | Terms of Service require a signed BAA before any PHI is handled |
| Gmail / Outlook | — | BCC/IMAP email logging per help center excerpt; no native Gmail/Outlook add-in verified |
| QuickBooks | — | yes - Neon One is an Intuit QuickBooks Solution Provider; automated sync available to all CRM users |
Neon CRM pros and cons
What holds up
- Pricing is revenue-based, not record- or seat-based: unlimited users, contacts, forms, workflows, emails and reports[2]
- Open API, QuickBooks sync and unlimited workflows listed as included for all CRM customers on the current pricing page[2]
- Free live chat, email and phone support included (virtual agent 24/7)[2]
- PCI-DSS Level 1 compliant; free PCI Compliance Program with $100,000 data breach coverage for customers[2]
- Add-on modules priced as a percentage of the CRM fee (+10% memberships, +10% volunteers, +20% events)[2]
What to watch
- Only the $99/month starting price is published; the revenue brackets in the pricing-guide form ($0-15K, $16K-125K, $126K-3M, $3M-10M, $10M+) have no public prices[1]
- Subscription auto-renews for the initial term length; cancellation requires 30 days' written notice; annual price increases permitted with 30 days' notice[4]
- Because price follows revenue, cost rises as the organization raises more money[2]
- Onboarding and data-migration packages are priced separately and not published[2]
How the 3.1 fact score is built
| Part | Weight | Points (0-10) |
|---|---|---|
| Cost for a small team | 30% | 2.0 |
| Feature coverage (core plan) | 30% | 5.0 |
| Pricing transparency | 20% | 2.0 |
| Risk-free start | 10% | 3.0 |
| Room to grow | 10% | 3.3 |
| Ease of use, support, reliability | — | not scored yet |
Same formula for every CRM; affiliate data cannot change it. Methodology →
The money trail
Neon One runs an affiliate program. We are not an approved affiliate yet, so every link on this page goes straight to the vendor and earns us nothing. Either way, the score above is computed without this information.
What we could not verify
Listed so you know where to ask the vendor directly.
- Revenue-bracket prices for Neon CRM are not published (pricing guide behind a form)
- Whether Essentials/Impact/Empower tiers still exist or were retired (third-party sources still cite them)
- Mobile app: an older Neon page described iOS/Android apps but that page now redirects and the current overview does not mention one
- Gmail/Outlook native integration: only BCC/IMAP logging found in a help-center excerpt
- Partner program commission amounts and payout terms
- Free trial: none listed (demo only)
- Onboarding package prices
Sources
- Neon One pricing overview (pricing-guide form shows revenue brackets) · vendor source · fetched 2026-10-03
- Neon CRM pricing page · vendor source · fetched 2026-10-03
- Neon One blog: Nonprofit CRM pricing (updated 2026-07-06) · vendor source · fetched 2026-10-03
- Neon One Terms of Service · vendor source · fetched 2026-10-03
- Neon One contact page (Chicago, IL address) · vendor source · fetched 2026-10-03
- Neon One About Us (founded 2018 from four companies) · vendor source · fetched 2026-10-03
- Neon One Consultant & Agency Partner Program · vendor source · fetched 2026-10-03
- Neon One customer referral program · vendor source · fetched 2026-10-03
- FTV Capital portfolio page for Neon One (current investor; 2018) · secondary · fetched 2026-10-03
- Neon CRM overview page · vendor source · fetched 2026-10-03
