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Honesty note: we have not run our own hands-on test of Twenty yet. Everything on this page is source-based research: the vendor's pricing, plan and help pages, each linked with the date we read it. Ease of use and support quality are not scored until we test.
Twenty in short
Twenty's core plan for a small team is Pro (cloud) at $9 per user per month with annual billing ($12 billed monthly). For a team of 5, that is $540 in the first year. There is no free plan, but a 30-day trial without a credit card.
Choose it if
- Technical teams that want to own and extend the CRM (code-defined objects, apps framework, API/MCP) and can self-host
- Cost-sensitive teams: $9/user/month on yearly billing with unlimited custom objects, workflows and API on every plan
- Buyers who need SOC 2 Type 2 evidence for a low-cost CRM (Trust Center lists SOC 2 Type 2 and GDPR)
Skip it if
- Teams that require US data residency on cloud: privacy policy says data is currently hosted in Frankfurt (EU), multiple regions only 'planned in 2026'
- Teams needing SSO, audit logs or row-level permissions on a small budget: those start at Organization ($19-25)
- Teams that need built-in calling, marketing email or a documented mobile app: none found
- Healthcare teams needing a HIPAA BAA: HIPAA is not listed on the Trust Center
How much does Twenty cost?
Prices in USD as published on Twenty's pricing page, read Oct 3, 2026. Pricing model: Free self-hosted core; cloud per user.
| Plan | Billed monthly | Billed annually | Unit | What it adds |
|---|---|---|---|---|
| Self-hosted (open-source core) | free | free | free; you pay for hosting | AGPL-3.0 core via Docker Compose or local setup; files marked '@license Enterprise' require a commercial subscription; SDK/UI packages are MIT[3] |
| Pro (cloud)core plan | $12 | $9 | per user / month | Unlimited custom objects, fields, views, records, dashboards and user roles; field-level permissions; workflows and AI agents (with custom skills); custom apps; REST and GraphQL API, webhooks, MCP server; 50 API calls/min; 50 workflow credits/year included (5/month on monthly toggle); subdomain only; standard support. Yearly billing = 25% off[1] |
| Organization (cloud) | $25 | $19 | per user / month | Everything in Pro plus row-level permissions, SAML/OIDC SSO, audit logs, encryption key rotation, custom domain, priority support, 100 API calls/min, shared tarball apps, implementation partners access[1] |
| Enterprise (cloud) | — | — | from $50,000 per year | Everything in Organization plus single-tenant isolation, IP allow-listing, SCIM provisioning, security review and DPA, dedicated support and SLA, custom API limits[1] |
Monthly cost on Pro (cloud) by team size
| Users | Billed annually | Billed monthly |
|---|---|---|
| 1 | $9 | $12 |
| 5 | $45 | $60 |
| 10 | $90 | $120 |
| 25 | $225 | $300 |
Per month, before tax. "—" means the vendor does not publish the price for that team size.
What each Twenty plan includes
What the core plan (Pro (cloud)) includes, and what costs more. Levels come from the vendor's plan comparison.
| Capability | Availability | Details from vendor sources |
|---|---|---|
| Sales pipeline / deals | ✓ all plans | yes - Table, Kanban and Calendar views on all plans |
| Email sync & tracking | ✓ all plans | Google Workspace and Microsoft 365 email and calendar sync, linking to people/company records, sending from Twenty; unlimited accounts per user on all plans; email open/click tracking not documented |
| Workflow automation | ✓ all plans | yes - visual workflow builder on all plans: record/manual/cron/webhook triggers; actions incl. email, HTTP request, custom JavaScript, AI agent, branching. Included workflow credits: 50/year on Pro; add-on credit pricing not found |
| Email marketing | not documented | — |
| Built-in calling | not documented | — |
| AI assistant / AI features | ✓ all plans | AI chatbot over CRM data and AI agents (enrich records, draft/send follow-ups, analyze pipeline) on all plans; agents respect user permissions; credit/usage limits not documented |
| Reports & dashboards | ✓ all plans | yes - unlimited dashboards on all plans |
| Custom objects | ✓ all plans | yes - unlimited custom objects, fields and views on all plans |
| API access | ✓ all plans | yes - REST and GraphQL API, webhooks, MCP server on all plans; rate limit 50 calls/min (Pro), 100/min (Organization) |
| Mobile app | not documented | — |
| HIPAA BAA | not documented | — |
| Gmail / Outlook | — | yes - Google Workspace and Microsoft 365 |
Twenty pros and cons
What holds up
- Lowest cloud per-seat price in this group: Pro $9 yearly / $12 monthly, Organization $19 yearly / $25 monthly[1]
- Same core feature set on Pro and Organization (unlimited objects, API, webhooks, MCP, workflows, AI agents, dashboards); Organization adds security and admin controls[1]
- Open source: 57.8k GitHub stars, 9.4k forks, actively released (v2.44.0 on 2026-10-01)[2]
- Trust Center lists SOC 2 Type 2 and GDPR as compliant[4]
What to watch
- Cloud data is currently hosted in Frankfurt (EU); multiple hosting locations are only planned for 2026[5]
- Pro includes only 50 workflow credits per year (5/month on the monthly toggle) and a 50 API calls/min limit; price of extra credits not published[1]
- Not purely AGPL: files marked '@license Enterprise' are under a commercial license and need a subscription when used beyond development/testing; AGPL network-use terms apply to modified hosted versions[3]
- SSO (SAML/OIDC), audit logs, row-level permissions, custom domain and priority support are Organization-only; Enterprise starts at $50,000/year[1]
How the 9.1 fact score is built
| Part | Weight | Points (0-10) |
|---|---|---|
| Cost for a small team | 30% | 10.0 |
| Feature coverage (core plan) | 30% | 7.0 |
| Pricing transparency | 20% | 10.0 |
| Risk-free start | 10% | 10.0 |
| Room to grow | 10% | 10.0 |
| Ease of use, support, reliability | — | not scored yet |
Same formula for every CRM; affiliate data cannot change it. Methodology →
The money trail
We could not confirm whether Twenty.com PBC runs a public affiliate program. Links on this page go directly to the vendor and earn us nothing.
What we could not verify
Listed so you know where to ask the vendor directly.
- HIPAA BAA: not listed on trust.twenty.com (lists SOC 2 Type 2 and GDPR); left null
- Mobile app existence and QuickBooks integration: nothing found, left null
- Price of additional workflow credits and AI usage limits: not documented in pages read
- Founding year 2022 is taken from the GitHub repository creation date (2022-12-01), not an official statement; HQ city and funding not verified
- Price of Onboarding Packs and partner implementation costs not published
- Which email-tracking features (opens/clicks) exist: docs only mention sync and sending
Sources
- Twenty pricing (Monthly/Yearly toggle read in browser, plan matrix) · vendor source · fetched 2026-10-03
- twentyhq/twenty repository (stars, forks, releases via GitHub API) · vendor source · fetched 2026-10-03
- Twenty LICENSE (AGPLv3 + Enterprise commercial files + MIT packages) · vendor source · fetched 2026-10-03
- Twenty Trust Center (SOC 2 Type 2, GDPR) · vendor source · fetched 2026-10-03
- Twenty privacy policy (US-based; data hosted in Frankfurt) · vendor source · fetched 2026-10-03
- Twenty terms (Twenty.com PBC, Delaware) · vendor source · fetched 2026-10-03
- Twenty docs: Calendar & Email · vendor source · fetched 2026-10-03
- Twenty docs: AI · vendor source · fetched 2026-10-03
- Twenty docs: Workflows · vendor source · fetched 2026-10-03
- Twenty partners directory · vendor source · fetched 2026-10-03
